professional activities

education

• W&M graduate coursework in curriculum design, needs of non-traditional students, distance learning, use of technology in academic settings, organization and governance, and research methods (1997 - 2000)


• attended EDUCAUSE Leadership Institute (2003)

professional associations

• Board Member (2008 - 2011), ACCS: The Association of Collegiate Computing Services of Virginia
• CASE: Judge for 2008 Circle of Excellence Awards - Web Sites
• EDUCAUSE
• Higher Education Web Professionals
• College Women's Network
• W&M Professional Faculty Association
• MidAtlantic Banner Users Group
• College Communicators Association
• Women in IT

college service (current)

• W&M Web Redesign Advisory Committee (chair)
• re.web Project Team (chair)
• Technology Initiatives Steering Committee (ex officio)
• HR Restructuring Communication Design Team (member)
• College Women's Network (web and list manager)
• College Professional Faculty Assembly (web manager)
• Women in IT (facilitator)

college service (past)

• W&M Alumni Association Staff Service Award 2007
• A&S Web Workgroup (member)
• AlcoholEdu Implementation (committee member)
• W&M Web Assessment Group (member)

conference presentations and publications

• Association of College Computing Services - "Designing an Effective Technology Training Website" (1999)


• SIGUCCS PreConference Workshop - "Leveraging the Power of Work Teams for Successful Information Technology Projects" (2001 and 2002)


• EDUCAUSE - "One Size Does Not Fit All: Two Models for Support and Training" (2000) Published in EDUCAUSE Quarterly


• Portal 2006 - "The Sooner They Join Your Community, the Sooner They Join Your Community" (2006)


• Mid-Atlantic Banner Users' Group - "The Sooner They Join Your Community, the Sooner They Join Your Community" (2006)


• The Portal Newsletter (fall 2007)


• Portal 2007 - invited to represent W&M at a pre-conference session to author a white paper on portal best practices (2007 - white paper available soon)

work teams

• attended International Conference on Work Teams conference (1999)
• conducted work place teams training at W&M (2000)

project management

• conducted project management training for IT (1999)
• presented pre-conference tutorial at SIGUCCS on IT project teams (2001 and 2002)

customer service

• conducted customer service training for IT student employees (1999)
• conducted customer service workshops for W&M departments (2000)

additional areas of interest and expertise

• leadership
• web technology
• business process reengineering
• communication
• compensation management
• employee relations
• organizational development
• technology training